Don’t ever give up, they just want to steal your money.
Today we received news from the office of the Profeco. It is as follows
Thanks for your email, we inform you that according with the information provided, your claim was formalized against the supplier Grupo Desarrollador Dirbo, S.A. de C.V. (Signature Integrated Travel Systems), please wait for our email in which we will provide you a file number, hearing date and the name of the lawyer that will be in charge of your case.
It’s been a year and a half since we were ripped off. Just don’t give up and keep fighting them.